Terms of Service

1. Acceptance of these terms

By creating an account, subscribing to, or using OnlineReputation.top, you agree to these terms. If you do not agree to them, do not use the service.

If you are using the service on behalf of a company or another person, you confirm that you are authorised to accept these terms for them, and to provide the information the service asks for about them.

2. Who provides the service

OnlineReputation.top is provided by:

In these terms, “we”, “us” and “our” mean Nuvogen Limited; “you” means the account holder.

3. What the service does

OnlineReputation.top is a reputation-management service. Working from the information you supply, it:

• builds a profile of the person or business the campaign is about, including the keywords and the search results you want addressed;
• produces written content on a schedule, and publishes it to web pages we host for the campaign;
• tracks how your keywords, your published content and the results you want suppressed rank in search over time, and reports that back in your dashboard.

The service works by publishing positive content intended to rank and, over time, to push unwanted results further down search listings. Two consequences follow, and you should read them as part of what you are buying:

• We do not remove third-party content. We have no control over other people's websites, review platforms, news publishers or search engines, and we do not delete, edit or suppress content that they host.
• We do not guarantee rankings or outcomes. Search results are determined by search engines using criteria they control and change. We cannot promise a particular position, a particular timescale, or that any specific result will move.

4. Your account

• You must provide accurate account details and keep them up to date.
• Sign-in is handled by our authentication provider. You are responsible for keeping your credentials secure and for activity that takes place under your account.
• We may require you to verify your email address before parts of the service become available.
• Accounts are for the account holder. Do not share your credentials.
• Tell us promptly at support@onlinereputation.top if you believe your account has been used without your permission.

5. Your responsibilities

You are responsible for:

• the accuracy of what you tell us about the person or business the campaign concerns;
• having the right to ask us to publish content about that person or business;
• reviewing the content the service produces on your behalf — it is published in connection with your campaign, and you are best placed to know whether it is accurate;
• your own compliance with any laws or professional rules that apply to you and to your industry.

6. Acceptable use

You must not use the service to:

• run a campaign about someone without a legitimate basis for doing so, or impersonate another person or business;
• publish content that is knowingly false, defamatory, harassing, threatening, hateful, or that targets a private individual abusively;
• publish content that infringes someone else's intellectual property or privacy rights;
• conceal or misrepresent facts you are legally obliged to disclose, or interfere with a legal, regulatory or law enforcement process;
• attempt to gain unauthorised access to the service, other accounts, or our infrastructure; probe or disrupt it; or use it in a way that degrades it for others;
• use the service in breach of any applicable law, or in breach of the terms of the third-party platforms the content reaches.

We may decline, pause or remove a campaign, or suspend an account, where we believe this section has been breached.

7. Information you provide

You keep ownership of the information and materials you give us. To operate the service, you grant us permission to use that information to produce, publish and maintain content and pages for your campaign, and to send it to the third-party providers listed in our Privacy Policy for those purposes.

You confirm that you have the right to give us the information you provide, and to have it used this way.

8. Content we produce and publish

Content produced for your campaign is generated with the assistance of automated language models and published to pages we host for the campaign.

• It is published on infrastructure we operate. Campaign pages are hosted on our publishing platform, not on your own website, unless separately agreed.
• Published content stays live after cancellation. If you cancel, content already published remains where it is — removing it would undo the work the campaign performed. If you want published pages taken down, tell us; see Data Deletion Request.
• Automated generation can be wrong. Content is produced by models that can make factual errors. You should review content published in connection with your campaign.

9. Payments and subscriptions

The service is sold as a subscription. Payments are taken by Stripe on its hosted checkout pages; we do not receive or store your card details.

• Trial. The trial option is a one-off charge for a seven-day trial period, after which the subscription begins billing at the recurring rate unless cancelled. If no usable payment method is on file when the trial ends, the subscription is cancelled rather than billed.
• Subscription. The recurring plan is billed monthly in advance, and renews automatically until cancelled.
• Setup fee. A one-time setup fee applies to the full subscription. It is charged as a separate line item, and it does not apply to the trial charge.
• Prices. The prices that apply are those shown on the Stripe checkout page at the time you subscribe. We may change prices for future billing periods; we will tell account holders before a change takes effect.
• Failed payments. If a payment fails, access to paid features may be suspended until it succeeds.
• Taxes. You are responsible for any taxes or duties that apply to you and are not included in the price shown at checkout.

10. Cancellation

You can cancel from the application's settings, which opens the Stripe billing portal. There is no minimum term and no cancellation fee.

• A cancellation normally takes effect at the end of the billing period you have already paid for; the service remains available until then.
• Cancelling stops future billing and stops campaign work. It does not by itself refund amounts already paid. If you believe a refund is due, contact support@onlinereputation.top and we will deal with it case by case.
• Cancelling is not deletion. Your campaign, ranking history and published content are retained for 365 days after cancellation so that the account can be resumed. To have your data deleted, see Data Deletion Request.

11. Intellectual property

The service itself — the site, the application, and their design, text, graphics and software — belongs to us or our licensors, and is not transferred to you. You may not copy, resell or create derivative works from it, or remove proprietary notices from it.

Content produced for your campaign, and published on your behalf, may be used by you in connection with the reputation of the person or business the campaign concerns.

12. Third-party services

The service depends on third-party providers — including authentication, payment, email, content-generation and search-data providers, listed in our Privacy Policy. Their availability and behaviour are outside our control, and their own terms apply to their services. A failure or change at one of these providers may affect the service.

13. Service availability

We aim to keep the service available and working, but it is provided on an “as is” and “as available” basis. We do not warrant that it will be uninterrupted or error-free. We may need to suspend parts of it for maintenance, and we may change or discontinue features.

We give no warranty as to search rankings, traffic, or the commercial results of a campaign.

14. Limitation of liability

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special or consequential loss, or for lost profits, lost revenue, lost business or loss of goodwill, arising out of your use of the service.

Nothing in these terms limits any liability that cannot lawfully be limited.

15. Termination

You may stop using the service and cancel your subscription at any time. We may suspend or terminate an account where these terms — in particular Acceptable use — have been breached, where required by law, or where continuing to provide the service would expose us or a third party to legal risk.

On termination, the retention and deletion behaviour described in our Privacy Policy applies.

16. Changes

We may update these terms as the service changes. When we do, we will update the “last updated” date at the top of this page, and will notify account holders of material changes by email or through the application. Continuing to use the service after a change takes effect means you accept the updated terms.

17. Contact

Questions about these terms can be sent to support@onlinereputation.top, or to Nuvogen Limited at the address in section 2.

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